Shipping policy
Thank you for shopping with Kimsklaws! Please read our shipping policy carefully before placing your order.
Processing Time
Each set is prepared with care. Please allow time for your order to be made and processed before shipment.
Shipping Destinations
We offer domestic shipping within Malaysia and international shipping to selected countries.
Estimated Delivery Times
- Malaysia: Delivery times vary depending on the courier and destination.
- International Orders: Approximately 2 weeks to 1 month, depending on the destination country, customs clearance, and courier service.
Please note that all delivery times are estimates and are not guaranteed.
Shipping Fees
Shipping fees are calculated at checkout based on your delivery destination and the available shipping options. International customers are responsible for any applicable customs duties, import taxes, or other fees charged by their country.
Incorrect Shipping Information
Please ensure that your shipping address and contact details are correct before placing your order. Kim’s Claws is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.
Lost, Delayed or Damaged Parcels
Once your order has been shipped, delivery is handled by the courier. If your parcel is delayed or appears to be lost, please contact us so we can assist you with the available tracking information.
Order Changes and Cancellations
Please contact us as soon as possible if you need to request a change to your order. Once your order has entered production or been shipped, changes may no longer be possible.
Returns and Refunds
As our press-on nail sets are made to order, we generally do not accept returns or cancellations once production has begun, except where required by applicable law. This policy does not affect any consumer rights you may have under applicable law.
For any shipping enquiries, please contact us through our Contact Us page.
Thank you for supporting Kimsklaws!