Refund policy

Return and Refund Policy

Last updated: 13 October 2026

Thank you for shopping with Kimsklaws! Please read our return and refund policy carefully before placing your order.

1. No Returns or Exchanges

As our press-on nail sets are made to order, we generally do not accept returns or exchanges once production has begun.

Please ensure that you have selected the correct nail sizes, designs, and quantities before completing your purchase.

This policy does not affect any consumer rights that may apply under applicable law.

2. Refunds

All purchases are considered final once production has begun, except where a refund is required under applicable law or approved by Kimsklaws.

If you receive an incorrect, defective, or damaged item, please contact us so we can review the issue and determine an appropriate resolution.

3. Damaged or Incorrect Orders

Customers must contact Kimsklaws within 48 hours of delivery if they receive a damaged, defective, or incorrect item.

Please include:

  • Your order number.
  • Clear photographs of the item received.
  • Photographs showing any damage, if applicable.

Any issues must be reported within 48 hours of delivery. Reports made after this timeframe may not be eligible for our voluntary resolution process. This timeframe does not override any rights or remedies available under applicable law.

4. Incorrect Nail Sizes

Customers are responsible for checking their nail sizes carefully before placing an order. Kimsklaws is not responsible for incorrect sizes selected or provided by customers.

We recommend reviewing our sizing guide before purchasing.

5. Order Cancellations

Please contact us as soon as possible if you wish to cancel an order.

Once production has begun, cancellations may not be possible. However, any cancellation rights provided by applicable law will still apply.

6. Lost or Delayed Parcels

Delivery times are estimates and may vary depending on the courier, destination, and customs clearance.

If your parcel is delayed or appears to be lost, please contact us for assistance. Refunds or other remedies will be handled in accordance with applicable law and the circumstances of the order.

7. International Orders

International customers are responsible for checking their shipping details before completing an order. Customs duties, import taxes, and other applicable charges may be payable by the customer.

International delivery times are estimates and are typically 2 weeks to 1 month.

8. Contact Us

For any questions regarding returns or refunds, please contact Kimsklaws through our Contact Us page and include your order number so we can assist you.

Thank you for supporting Kimsklaws!